About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world s trade flow better, changing what s possible for the customers and communities we serve globally. With a dedicated, diverse and qualified team of more than 111, 000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that s fit for the future.

We re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

About DP World Global Service Centre

DP World s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change whats possible for everyone!

As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the

Role: Operations Manager

Industry Type: Courier / Logistics

Department: Customer Success,



Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations

Education

UG: Any Graduate

PG: Any Postgraduate

Operational Management

- Coordinate end-to-end import and export operations, ensuring timely shipment execution and delivery.
- Monitor shipment milestones, documentation, customs clearance and pending activities.
- Resolve operational issues and ensure adherence to customer SOPs and SLAs.

Customer Management

- Address customer queries and operational escalations within agreed timelines.
- Maintain service quality through effective communication and timely resolution of issues.

Cost & Performance Management

- Monitor operational costs, productivity and resource utilization.
- Ensure timely job closure, billing coordination and cost control.

Vendor Management

- Coordinate with shipping lines, airlines, transporters, CHAs and other service providers.
- Monitor vendor performance and resolve service-related issues.

Compliance & Process Management

- Ensure compliance with company policies, customer SOPs and regulatory requirements.
- Maintain accurate documentation and drive process improvements.

Cross-functional Coordination

- Coordinate with Sales, Finance, Customer Service and overseas offices for seamless operations.
- Support customer onboarding, business handovers and operational feasibility assessments.

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Operations Manager - DP World (Mumbai)
🏢 DP World Trade
📍 Mumbai