We are seeking an experienced Operations Manager for our BPO Voice division in the Mumbai region. The ideal candidate will have a solid background in managing chat processes and leading teams to achieve operational excellence. As an Operations Manager, you will be responsible for overseeing daily operations, ensuring high-quality service delivery, and driving performance improvements across the team.

Key Responsibilities

- Lead and manage the BPO voice operations team, ensuring adherence to company policies and procedures.
- Monitor and analyze performance metrics to identify areas for improvement and implement effective strategies.
- Collaborate with cross-functional teams to enhance service delivery and customer satisfaction.
- Develop and maintain operational reports to track progress and performance against targets.




- Provide coaching and mentorship to team members to foster professional growth and development.
- Ensure compliance with industry regulations and standards.

Required Skills

- Proven experience in operations management within a BPO environment, specifically in voice processes.
- Strong leadership and team management skills.
- Excellent analytical and problem-solving abilities.
- Effective communication and interpersonal skills.
- Ability to work in a quick-paced environment and manage multiple priorities. If you are a results-driven professional with a passion for operational excellence and team leadership, we encourage you to apply for this exciting opportunity.

Industry

BPO / Call Center

Department

Media Planning / Buying

📌 Operations Manager - BPO Voice (Mumbai)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Mumbai