Role Overview

We are seeking a detail-oriented and customer-focused Operations Executive to join our remote team in India. This blended role supports both Voice / Email / Chat lines of business (LOBs) and focuses on delivering outstanding service in hotel reservations and client support.

You will be responsible for handling customer inquiries, managing hotel bookings, and ensuring operational efficiency and service level adherence. Your role will involve close collaboration with internal teams and external hotel partners to provide a seamless reservation experience.

Key Responsibilities

- Respond to customer inquiries and book hotel reservations through various communication channels
- Provide accurate, timely information regarding hotel availability, rates, and amenities
- Process reservations, modifications, and cancellations efficiently and with attention to detail
- Upsell hotel packages and services to enhance the customer experience
- Maintain organized and thorough records of all reservations and interactions




- Liaise with hotel partners to coordinate bookings and resolve any issues promptly
- Support day-to-day client inquiries, ensure process efficiency, and uphold service levels
- Contribute ideas for continuous improvement of the reservations process

Qualifications

- Minimum 1 year of experience in hotel reservations or a similar customer service role
- Excellent interpersonal and communication skills (written and verbal)
- Ability to collaborate effectively with different departments and external partners
- Strong problem-solving and conflict resolution skills
- Highly organized and detail-oriented, able to manage multiple tasks in a fast-paced setting
- Bachelors degree in any related field
- A friendly, customer-first attitude with patience and professionalism

• Familiarity with the hospitality and tourism industry is a plusRole & responsibilities

📌 Operations Executive - Customer Support (Gurugram)
🏢 Illusions Online Tech India
📍 Gurugram