Job Title: Online Sales Executive

Industry: Retail Jewellery / Textiles

Experience: 0-1 Years (Preferred)

Location: Secunderabad , Hyderabad To manage and grow the company's online sales through various digital platforms, respond to customer enquiries, generate leads, convert enquiries into sales, and ensure excellent customer service through online communication channels.

Key Responsibilities

1. Handle customer enquiries through WhatsApp, Instagram, Facebook, website, and other online platforms.

2. Convert online enquiries into successful sales by following up with potential customers.

3. Explain product details, pricing, offers, discounts, and availability to customers.

4. Share product images, videos, catalogues, and promotional materials with customers.

5. Coordinate with store teams regarding product availability, billing, packing, and delivery.

6. Follow up with customers regarding pending orders, payments, and deliveries.

7. Maintain daily online sales reports, enquiry records, and customer databases.

8. Generate new leads through social media and other online channels.

9. Handle customer complaints and resolve queries professionally.

10. Coordinate with the digital marketing team for promotional campaigns and lead generation.

11.



Monitor online sales performance and work towards achieving monthly sales targets.

12. Maintain good customer relationships to encourage repeat purchases.

Required Skills & Qualifications

- Graduate in any discipline.

- Valuable communication skills in English and local languages.

- Knowledge of WhatsApp Business, Instagram, Facebook, and online selling platforms.

- Basic computer knowledge and MS Excel skills.

- Strong convincing and negotiation skills.

- Customer-handling and problem-solving abilities.

- Target-oriented approach with a positive attitude.

- Knowledge of jewellery or textile products is an added advantage.

Key Performance Indicators

- Monthly online sales achievement.

- Number of enquiries handled per day.

- Lead conversion ratio.

- Customer response time.

- Follow-up efficiency.

- Customer satisfaction and repeat orders.

- Revenue generated through online channels.

Role: Social Media Marketing, Industry Type: Retail, Department: Marketing & Communication, Employment Type: Full Time, Permanent Role Category: Digital Marketing Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Online Marketing Online SalesOnline Lead GenerationDigital Sales

📌 Online Sales Executive (Hyderabad)
🏢 Chandan Brothers Textiles Jewellers
📍 Hyderabad