1: Nutanix L2 Support Administrator

Level: L2 Support

Key Responsibilities1.

Nutanix Cluster

Administration

- Manage and monitor Nutanix clusters using Prism Element and Prism Central.
- Perform node additions, expansions, and removal activities.
- Monitor cluster health, storage utilization, and alert handling.

- Virtualization &
- VM Operations
- Manage VMs on AHV, ESXi, or Hyper-V running on Nutanix.
- Perform VM provisioning, migration, cloning, snapshots, and power operations.
- Troubleshoot VM performance and resource allocation issues.
- System Troubleshooting (L2 Level)
- Handle cluster alerts and performance degradation issues.
- Diagnose issues related to:
- Storage: CVM, Disk, Metadata, Stargate, Curator
- Networking: AHV networking, VLANs, Load Balancing
- Hypervisors: AHV / ESXi
- Escalate and collaborate with Nutanix Support (L3) when required.
- Nutanix AOS &
- Firmware Updates
- Perform AOS upgrades, LCM firmware updates, and NCC checks.
- Ensure proper planning and documentation prior to upgrades.
- Backup &
- Disaster Recovery (DR) Management
- Manage backups using:
- Nutanix Data Protection (Async/Sync DR)
- Protection Domains
- Snapshots &
- Replication

- Support DR failover and failback testing.
- Monitoring &
- Reporting
- Monitor performance metrics including IOPS, latency, and capacity usage.
- Generate weekly cluster health and utilization reports.
- Networking &
- Security




- Manage AHV networking (bridges, OVS, VLANs).
- Support micro-segmentation (Nutanix Flow) if enabled.
- Maintain compliance and security baselines.
- Documentation &
- SOP Creation
- Maintain Standard Operating Procedures (SOPs) for operational and escalation procedures.
- Document cluster configurations, change management, and Root Cause Analysis (RCA) reports.

Required Skills &

- ExperienceTechnical Skills

- Strong hands-on experience with Nutanix AOS, Prism Central, and Prism Element.
- Good working knowledge of AHV, VMware ESXi, or Hyper-V.
- Direct experience with:
- Controller VM (CVM) troubleshooting
- Core Nutanix services (Genesis, Stargate, Curator, Cassandra, Prism services)
- Data Resiliency (RF2/RF3)
- Life Cycle Manager (LCM) &
- Nutanix Cluster Check (NCC)
- Positive understanding of:
- Storage Concepts: IOPS, replication, snapshots
- Virtualization: CPU, memory, overcommitment
- Networking: VLAN, LACP, OVS bridges

Soft Skills &

- Operational Requirements

- Strong analytical and troubleshooting capabilities.
- Ability to work in 24/7 rotational shifts (if required).
- Excellent communication and documentation skills.
- Proven ability to coordinate effectively with cross-functional teams and external vendors.

Skills: skills,vm,nutanix,esxi,networking,cluster,cvm,storage,troubleshooting

📌 NutanixSupport Administrator (Pune)
🏢 Neev
📍 Pune