- Own all FCU activities - pre and post sourcing for all products, in the region across all locations.
- Minimizing fraud losses to ensure robust portfolio health.
- Managing and supporting effective deployment of FCU officers.
- Conducting extensive non-starter investigations through location fraud management teams to reduce fraud rates.
- Effectively engage with operations, collections, and sales teams to contribute towards overall reduction in fraud loss, across locations in the region.
- Proactively identifying fraud trends and taking effective corrective measures. Also continuously engaging with key location teams and the central team to identify process improvement opportunities.
- Engaging with location fraud management officers in cracking fraud gangs. This will involve working closely with law enforcement agencies and lawyers.
- Provide regular feedback to the central policy team based on field learnings.
- Identifying the training needs of all front-end sales staff by analyzing the changes in fraud trends.
Ensuring the training is done in a timely manner.
- Coordinating mystery shopping and seeding activities on dealers, agencies, and executives to minimize fraud.
- MIS with suitable analysis, providing meaningful insights.
- Achieving & exceeding goals and targets.
- Grooming and management of the team to achieve their respective targets.
- Ensuring the highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction.
Required Qualifications and Experience
- Graduate/Post Graduate with 8-10 years of relevant experience or knowledge.
- Retail Fraud control / Collections experience.
- Valuable communication, analytical skills and an eye for detail.
Locations - BASIC SECTION
- Job Level: GB07
- Job Title: National Lead - Risk Containment Unit, Centralized Operations, Data Science
- Job Location Country: India
- State: MAHARASHTRA
- Region: West
- City: Pune
- Location Name: Pune Corporate Office - Fountainhead Tier Megapolis
📌 National Lead - Risk Containment Unit (India)
🏢 Bajaj FinServ
📍 India
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