Mandarin Speaking Customer Support Executive - Banking Domain (Bengaluru) Company: Gratitude Job Location: Bengaluru, Karnataka, India Employment Type: Full-time Job Title: Mandarin Speaking Customer Support Executive - Banking Domain - Bangalore WFO Company: Leading Global BPO / Banking Operations Location: Bangalore - Onsite Band: BPO 2-3 Salary: Up to 10 LPA Shift: APAC Business Hours - Onsite Industry: Banking / Customer Support / Language Specialist Overview: We are hiring a Mandarin Language Expert for Banking Customer Support in Bangalore. If you are fluent in Mandarin (HSK Certified preferred) and have experience in customer service within banking or financial services, this is a perfect chance for you.

Job Details: Role: Mandarin Language Expert - Banking Customer Support Location: Bangalore - Onsite Salary: Up to 10 LPA Shift: APAC Business Hours Work Setup: Onsite Whats In It For You: Up to 10 LPA salary package - Band BPO 2-3 Work Location: Bangalore - Onsite Work Shift: APAC Business Hours Work with a leading global bank for Digital Banking products Career growth in Banking & Financial Services domain Must Have: Fluent in Mandarin - Read, Write,



Speak - HSK Certification Preferred Experience in Customer Service / Contact Center - Banking / Financial Services preferred Knowledge of Digital Banking products and services preferred Graduation - Any stream - Full-time education Your Role - What You Will Do: Be the first point of contact for customers via phone, email, chat, and social media Handle incoming calls, live chats, and emails related to digital banking products and services Assist customers with account-related issues including account openings, closings, and maintenance Achieve performance targets and KPIs related to call resolution time, customer satisfaction, and response time Identify and resolve customer complaints and escalate issues to the appropriate department if needed Stay up-to-date with product knowledge and current banking regulations Document customer interactions and update CRM systems accurately Collaborate with internal teams to resolve customer issues and improve customer experience Adhere to company policies and procedures and maintain customer confidentiality .

Industry

BFSI

📌 Mandarin Speaking Customer Support Executive - Banking Domain (Bengaluru)
🏢 Gratitude
📍 Bengaluru