- Own customers after sales handover
- Coordinate implementation and configuration
- Conduct online or onsite customer training based on customer category
- Coordinate partner-led implementation where applicable
- Complete implementation checklists and obtain customer sign-off
- Drive timely go-live and initial adoption
- Maintain regular communication with customer SPOCs
- Coordinate technical issues and escalations with HO Support
- Track adoption and identify low-engagement customers
- Maintain accurate customer and implementation status in the system
- Support retention and renewal through customer engagement
- Share customer feedback and product requirements with HO and Product teams
- Provide initial post-go-live handholding for usage and ease of operation
- Act as L1 support for customer issues and service requests

📌 Manager, SaaS Service & Delivery - Jaipur
🏢 Reliance Jio Infocomm
📍 Jaipur