Human Capital Operate

Change Management Operate | Associate Director

What impact will you make?

At Deloitte, your work will contribute to the sustained success of our Organizational Change Management Operate practice by leading strategic initiatives, mentoring talent, and ensuring delivery excellence across engagements. As part of the Organizational Change Management Operate team, you will help shape the careers of practitioners while building a culture of growth, collaboration, and purpose.

The Team & Growth Opportunities

Deloitte’s Organizational Change Management Operate team is at the forefront of enabling large-scale transformations through change, learning, and communications interventions. With a focus on scaled delivery, reusability, and global consistency, this team drives execution across industries and clients. As a People Manager, you will play a key role in building a strong bench of skilled professionals by managing practitioner experience, performance, and professional development.

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day.

We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. https://www.deloitte.com/global/en/services/consulting/services/human-capital.html

- Learn more about Human Capital Practice.
- Explore Deloitte University, The Leadership Centre.

Work you’ll do. As a People Manager (Associate Director Level) in our Organizational Change Management Operate team, you will oversee service delivery, team leadership, and client engagement. You will play a critical role in ensuring high-quality CM deliverables, managing escalations, developing the team, and contributing to the growth of the CM practice.

Your Prime Responsibilities:

Organizational Change Management Leadership

- Lead Organizational Change Management initiatives across client projects, designing and implementing strategies to drive adoption and project success.
- Review and ensure high-quality delivery of CM outputs such as stakeholder engagement plans, communication materials, training content, and adoption reports.
- Embed change enablement into broader business transformation programs, ensuring alignment with strategic goals and measurable outcomes.

Strategic Planning and Execution

- Develop and drive plans to achieve project goals, operational KPIs, and client expectations.
- Track project milestones, proactively manage risks, and ensure timelines are met.
- Apply risk mitigation strategies to address project issues early.
- Ensure alignment of delivery strategy with overall business objectives and client success outcomes.

Team Leadership and Development

- Manage a team of practitioners in Coimbatore, including team engagement and high utilization.
- Ensure delivery excellence and quality assurance
- Set clear expectations, conduct regular feedback discussions, and support career growth.
- Monitor team workload and capacity, ensuring resource balance and team engagement.
- Identify and nurture high-potential talent for succession planning and leadership pipeline.

Executive Stakeholder and Client Management

- Build strong relationships with client stakeholders and internal leadership teams.
- Manage client escalations, provide timely resolutions, and maintain client satisfaction.
- Lead client update meetings to report on progress, risks, and next steps.




- Drive account growth by identifying new opportunities, expanding service offerings, and influencing future workstreams.
- Act as a trusted advisor to clients on change management strategy and execution.

Strategic Project and Operations Management

- Manage end-to-end service delivery, ensuring adherence to SLAs, quality standards, and operational processes.
- Define team goals and align them with project and organizational objectives.
- Lead performance tracking and reporting using dashboards and operational metrics.
- Ensure compliance with organizational standards, client contractual requirements, and regulatory expectations.
- Drive productivity improvement through operational excellence and digital enablement.

Business Development

- Identify new opportunities to expand CM services for existing clients.
- Support proposal development, participate in RFP responses, and present CM value offerings where needed.
- Contribute to Go-to-Market (GTM) strategies and collaborate with sales teams to grow pipeline.

Advanced Data Analysis and Insights

- Use data and project metrics to evaluate the impact of CM initiatives.
- Provide insights and recommendations based on data analysis to drive continuous improvement.
- Use BI tools and project analytics to inform CM strategy and effectiveness.

Communication and Collaboration

- Communicate clearly and effectively across stakeholders at all levels.
- Ensure proactive communication within the team and with clients to align expectations, milestones, and outcomes.
- Facilitate cross-functional collaboration and retrospectives to improve team performance and delivery outcomes.

Skills Required:

Must Have:

- Bachelor’s Degree in Arts, Mass Communication, Journalism, English, or a related field.
- 14+ years of experience in Learning, Organizational Change Management, or Communications, with at least 5+ years in formal people leadership roles.
- Preferred experience in managing change initiatives, specifically employee rebadging and ERP/digital transformation programs.
- Expertise in leading and implementing change management strategies at a strategic level.
- Proven ability to develop and execute strategic plans for change management initiatives.
- Experience managing mid-to-large sized teams in professional services, consulting, or scaled delivery (Operate) environments.
- Strong financial acumen with ability to manage budgets, optimize resource deployment, and track profitability against delivery metrics.
- Strong business acumen is essential, including understanding of revenue models, cost structures, and financial levers in consulting or delivery engagements.
- Strong leadership skills to build, mentor, and manage high-performing teams.
- Demonstrated ability to manage and engage executive stakeholders effectively.
- Advanced skills in planning, executing, and monitoring complex projects.
- Proven track record in managing client relationships and ensuring client satisfaction.
- Extensive experience overseeing team performance, development, and engagement initiatives.




- Experience in identifying and pursuing new business opportunities.
- Experience in leading in crafting responses to RFPs and proposals.
- Ability to analyze data to drive strategic decision-making.
- Excellent written and verbal communication skills.
- Must have demonstrated experience beyond communication alone; candidates with only a communications background will not be a fit unless they have led strategic change programs, delivery teams, and stakeholder management at scale.

Good to Have:

- Certifications in Change Management (e.g., Prosci – ADKAR Model), Project Management (e.g., PMP, CAPM), or Data Analytics (e.g., Power BI, Tableau).
- Understanding of outsourcing processes, delivery models, and managed best practices.
- Skills in advanced statistical analysis, data interpretation, and business storytelling using dashboards.
- Proficiency in Business Intelligence tools (e.g., Power BI, Tableau) and Project Management tools (e.g., MS Project, Jira).
- Experience using survey platforms like Qualtrics, MS Forms, or SurveyMonkey for stakeholder feedback gathering and change readiness.
- Skills in SharePoint administration, site governance, and content lifecycle management.

Technical Skills

- Proficient in MS Office Suite (Excel, PowerPoint, Word, Outlook, SharePoint, Teams) for communication, reporting, analysis, and project management.
- Experienced in using collaboration tools (e.g., MS Teams, Miro) and knowledge-sharing platforms to drive virtual delivery and co-creation.
- Exposure to performance management systems and career development frameworks to support team capability building.
- Experience in managing onboarding programs, employee engagement, or broader employee experience initiatives.
- Familiarity with enterprise learning platforms (e.g., SuccessFactors, Workday Learning, Saba) and digital knowledge-sharing environments.
- Working knowledge of survey and analytics platforms (e.g., Power BI, Tableau, Qualtrics, MS Forms) to support data-driven decision-making.

Your role as a leader At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. Builds own understanding of our purpose and values; explores opportunities for impact.

Actively focuses on developing effective communication and relationship-building skills. Understands expectations and demonstrates personal accountability for keeping performance on track. Understands how their daily work contributes to the priorities of the team and the business.

Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.

Benefits

At Deloitte, we know that great people make a outstanding organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our purpose

Deloitte is led by a purpose: To make an impact that matters.

Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world.

📌 Manager | OT- Change Management | Coimbatore | Organizational Transformation
🏢 Deloitte
📍 Coimbatore