Role & responsibilities :-

- Draft and maintain policies, procedures, and process documents aligned with the Exchange's business objectives, regulatory requirements, and applicable legal frameworks.

- Ensure timely and effective resolution of investor grievances in accordance with the turnaround timelines prescribed by SEBI and other applicable regulatory authorities.

- Provide legal and regulatory guidance on matters relating to investor grievances, conciliation, arbitration, and member-related disputes.

- Manage and conclude conciliation proceedings efficiently within the timelines and procedural requirements prescribed by SEBI.

- Administer and oversee arbitration matters, ensuring their effective disposal in compliance with SEBI regulations, Exchange bye-laws, and prescribed turnaround times.

- Liaise and collaborate with SEBI and other regulatory bodies in the formulation, review,



and enhancement of processes, regulations, and frameworks governing commodity and securities markets.

- Plan, coordinate, and conduct Investor Awareness Programmes (IAPs) across India through SMARTS, RISA, and other approved platforms to promote investor education and market awareness.

- Handle all matters relating to defaulting members, including monitoring, regulatory compliance, stakeholder coordination, and implementation of necessary actions as per Exchange rules and regulatory requirements.

Preferred candidate profile :--

Educational Qualification

- MBA/ Law

Experience

- 8 to 12 years of total experience with 5-9 years of relevant experience in ISC & Arbitration

📌 Manager - Investor Service Cell (Mumbai)
🏢 National Commodity u0026 Derivatives Exchange (NCDEX)
📍 Mumbai