The Major Incident Manager (MIM) is responsible for the end-to end management of critical (P1/P0)

network and infrastructure incidents impacting business services. This role will lead technical recovery efforts for network-related outages, drive rapid service restoration, coordinate cross-functional resolver teams, and provide executive-level communications during high-severity incidents.

The ideal candidate will possess strong networking expertise, understand complex infrastructure dependencies, and be capable of driving resolution under high-pressure situations while maintaining command and control of incident bridges.

Major skills required

5+ years of IT Infrastructure experience.

Robust practical knowledge of enterprise networking concepts and troubleshooting methodologies.

Proven experience managing high severity outages involving WAN, Internet, Data Center, Cloud,

Security, and Voice services.

ITIL v3/v4 Foundation Certification (mandatory).

Exceptional stakeholder management and communication skills.

Ability to maintain composure and lead crisis situations across global teams.

Strong analytical and critical-thinking skills with a focus on rapid service restoration.

📌 Major Incident Manager (MIM) (Delhi)
🏢 TeamLease Digital
📍 Delhi