Required Skills:

- 5 years of experience in handling T3 technical support in MAC OS, O365 and M365 Apps.

- Excellent communication skills to handle Europe and US customers

- Strong troubleshooting skills to handle all MAC OS X (Sequoia, Tahoe)and its built in application issues and isolate hardware issues

- Valuable understanding on MAC OS folder structure

- Handled network related issues on both Wi-Fi and LAN

- Handled all kinds of M365 application issues

- VMWare fusion Application and Windows 11 VM related issues on MAC OS X.

- Filevault2 encryption issues

- Technical knowledge on Adobe Creative Cloud Applications

- Familiar with Terminal Commands

- Finding Root Cause of any particular issue on MAC OS X Platform, which affects production.

- Able to troubleshoot applications like Webex, Webex scheduler, Any connect

- MAC imaging and Re-image through USB installer

- Able to troubleshoot unfixed or emerging issues which was routed by T1 and T2 team

- Worked on ServiceNow for Incidents and Service Requests

- Worked on Sharepoint and OneDrive issues

- Flexible to work on rotational 24*5 shift

- Sound knowledge and experience in Microsoft Office suite troubleshooting

📌 MACTechnical Support (Bengaluru)
🏢 Zensar
📍 Bengaluru