Loss Mitigation - Intake Team & Opening

- Receive and log borrower loss mitigation requests through various channels (mail, email, fax, portal, or customer service referrals).

- Create and establish recent loss mitigation cases in the servicing platform.

- Verify borrower and loan information for accuracy and completeness.

- Categorize requests by workout type (Loan Modification, Forbearance, Repayment Plan, Short Sale, Deed-in-Lieu, etc.).

- Review submitted documentation and determine application completeness.

- Index, classify, and upload borrower documents into the document management system.

- Identify missing, outdated, or incomplete documents and initiate follow-up requests.

- Generate acknowledgment letters and required regulatory disclosures.

- Track application milestones, receipt dates, and regulatory timelines.

- Perform preliminary eligibility screening based on investor and client guidelines.

- Maintain communication with borrowers regarding application status and documentation requirements.

- Escalate urgent cases involving foreclosure sale dates, bankruptcy filings, litigation, or other time-sensitive events.

- Update servicing systems with all case activities, notes, and document statuses.

- Prepare and route complete application packages to Loss Mitigation Underwriting or Decisioning teams for evaluation.

Loss Mitigation QA

- Perform quality reviews of completed loss mitigation applications, evaluations, and decisioning activities.

- Validate that borrower financial information, hardship documentation, and supporting records have been accurately reviewed and processed.

- Verify accuracy of decision outcomes,



calculation methodologies, and approval/denial rationale.

- Ensure required borrower communications and notices were generated and delivered within established timelines.

- Review system updates servicing notes, and document retention for completeness and accuracy.

- Identify processing errors, policy exceptions, compliance gaps, and operational defects.

- Calculate and report quality performance metrics, defect rates, and root-cause trends.

- Provide feedback to operations teams and management to support process improvements and targeted training initiatives.

- Maintain audit-ready documentation and support internal, client, regulatory, and investor audits as needed.

Claims Processing

- Receive and review incoming insurance claims for completeness and accuracy.

- Validate policy coverage, claim details, and supporting documentation.

- Investigate claims by gathering required information from policyholders, adjusters, vendors, and third parties.

- Verify claim eligibility and assess damages or losses in accordance with policy terms and company guidelines.

- Calculate claim settlements, payments, reserves, and applicable deductibles.

- Process claim approvals, denials, and payment disbursements.

- Communicate claim status updates and resolution details to customers and stakeholders.

- Maintain claim records, documentation, and system updates to ensure compliance and audit readiness.

- Identify potential fraud indicators and escalate suspicious claims for further review.

- Monitor claim turnaround times and adherence to service level agreements (SLAs).

Send your cvs to - [email protected]

📌 Loss Mitigation (Bengaluru)
🏢 Moder Solutions
📍 Bengaluru