? We’re hiring at Diya Greencity!

Learning & Development Manager – Facility Management

Can you turn operational knowledge into practical training and clear processes that teams can use every day?

Diya Greencity is looking for an experienced L&D; professional to train our Facility Management Executives and build a structured knowledge base that improves service delivery, accountability, and resident experience.

What you’ll do:

- Identify learning gaps and design onboarding, refresher training, and on-the-job coaching for Facility Management Executives.
- Build an accessible knowledge base covering standard operating procedures, checklists, FAQs, escalation guidelines, and real operational scenarios.
- Train teams in resident communication, complaint resolution, vendor coordination, maintenance follow-ups, and service standards.
- Work with management and operational experts to capture practical knowledge and turn it into clear, actionable guidance.
- Help teams understand how processes connect, identify bottlenecks, and align daily decisions with service priorities.
- Create role-play exercises, assessments, and supervisor coaching guides to reinforce learning.




- Establish clear ownership and regular reviews to keep the knowledge base accurate and helpful.
- Measure results through employee readiness, process adherence, resolution times, repeat complaints, and resident feedback.

What we’re looking for:

- Strong experience in Learning & Development, operational training, and knowledge management.
- Proven ability to create practical training materials and process documentation.
- Confident facilitation, coaching, and stakeholder management skills.
- Ability to simplify complex concepts for frontline teams.
- A systems-thinking approach to solving operational problems.
- Experience in facility management, property management, hospitality, or similar service operations would be an advantage.

Success in this role means: confident executives, consistent service delivery, and a knowledge base that teams actively use to resolve issues and improve performance.

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📌 Learning and Development Manager (India)
🏢 DIYA GREENCITY PRIVATE
📍 India