Company Description Vishal Surgical Equipment Co. Pvt. Ltd. is a Chennai-headquartered healthcare solutions provider that has supported hospitals and healthcare institutions across India for over five decades.

The company offers MedTech distribution, minimally invasive surgery systems, surgical instruments, operating room lighting, electrosurgery and laser technologies, and infection-control solutions. Through its Hygienebuild initiative, Vishal Surgical delivers comprehensive design, planning, and turnkey execution for modular operating rooms, ICUs, clean rooms, and integrated hospital infrastructure. Built on long-term industry relationships and practical service delivery, the organization focuses on reliable, up-to-date healthcare solutions tailored to clinical and surgical requirements across India.

Role Description The Lead Service Coordinator is a full-time, on-site role based in the Greater Chennai Area. This role oversees day-to-day coordination of service requests, including scheduling, dispatching, and tracking service activities for healthcare clients.

Responsibilities include managing communication between customers, internal teams, and field technicians to ensure timely resolution of issues and adherence to service standards.

The Lead Service

Coordinator monitors service performance, maintains records and documentation,



supports escalations, and helps optimize workflows and resource allocation. The role also contributes to continuous improvement initiatives, supports training of junior team members, and upholds high levels of customer satisfaction in line with company policies and compliance requirements.

Qualifications

- Candidates should possess strong Service Coordination and Operations Management skills to handle scheduling, resource planning, and end-to-end service workflows.
- Candidates should possess excellent Interpersonal Skills and Communication abilities to manage client interactions, internal collaboration, and clear documentation.
- Candidates should possess proven Customer Service skills to address inquiries, manage escalations, and maintain long-term client relationships.
- Experience in healthcare, medical equipment, or related industries is beneficial, along with familiarity with service contracts and basic technical concepts.
- Ability to work on-site in the Greater Chennai Area, manage multiple priorities, use service management or CRM tools, and apply problem-solving and analytical skills.
- Relevant education such as a diploma or degree in engineering, healthcare management, business administration, or a related field is preferred.

📌 Lead Service Coordinator (Chennai)
🏢 VISHAL SURGICAL EQUIPMENT
📍 Chennai