Join a team that's transforming how businesses understand and leverage their data. We're not just building analytics solutions — we're shaping the future of digital intelligence.
Market-competitive salary
Industry-leading compensation packages with performance bonuses and equity options.
Flexible Work
Remote-first culture with flexible hours and modern collaborative workspaces.
Learning & Development
Continuous learning opportunities with training budgets and conference attendance.
Health & Wellness
Comprehensive health insurance, wellness programs, and mental health support.
Team Culture
Collaborative environment with team building events and inclusive culture initiatives.
Work-Life Balance
Generous PTO policy, sabbatical opportunities, and family-friendly benefits.
L2 DSE (HYD, PUNE, CBE AND CHENNAI) - PD
Full-time Chennai, Coimbatore, Pune and Hyderabad
0.0+ years
L2 DSE - HYD - 2 Positions - 18000 TH L2 DSE - PUNE - 2 Positions - 18000 TH L2 DSE - CHN - 5 Positions - 18000 TH L2 DSE - CBE - 1 Positions - 18000 TH Responsibility for the following activities: L1 & L2 for PROJECT DEDICATED 24x7 Support for Cognizant IT Excellent written and verbal communication skills ITIL Incident, Change and Service Request Management. Installing, configuring, and troubleshooting desktop pcs, laptops, and networks in a heterogenous technology environment Ability to perform remote troubleshooting and provide clear instructions Conduct on floor support on resolving the reported issues.
Direct unresolved issues to the next level of support personnel Report customer feedback and potential product requests Proven work experience as a Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Excellent problem-solving and multitasking skills Customer-oriented attitude Knowledge on defined SLA’s (Service Level Agreement) Additional for L2 ..
Works on complex technical issues where analysis of situations or data requires an in-depth evaluation of variable factors. Recommending effective hardware and software solutions to end users as per their project client requirements Record & create technical documentation and solutions in logs Handling the ticket backlog and day-to-day IT support activities. Communicating highly technical information to both technical and non-technical personnel Knowledge in any Ticketing tool.
Work closely with teams across the organization Hands-on experience with Windows/Linux/Mac OS environments Experience of minimum 6 Months on Desktop Support. SLA adherence & compliance with monthly reporting as appropriate. Resolves and/or escalates issues in a timely fashion
Our Culture & Values
Innovation First
We encourage creative thinking and bold ideas that push the boundaries of what's possible in analytics.
Collaborative Excellence
Our diverse teams work together to solve complex challenges and deliver exceptional results for our clients.
Continuous Growth
We invest in our people's development and provide opportunities to learn, grow, and advance their careers.
📌 DSE (HYD, PUNE, CBE AND CHENNAI) - PD
🏢 Balbhas Business Sysnomics
📍 Chennai
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