Why Choose Balbhas?

Join a team that's transforming how businesses understand and leverage their data. We're not just building analytics solutions — we're shaping the future of digital intelligence.

Competitive Salary

Industry-leading compensation packages with performance bonuses and equity options.

Flexible Work

Remote-first culture with flexible hours and modern collaborative workspaces.

Learning & Development

Continuous learning opportunities with training budgets and conference attendance.

Health & Wellness

Comprehensive health insurance, wellness programs, and mental health support.

Team Culture

Collaborative environment with team building events and inclusive culture initiatives.

Work-Life Balance

Generous PTO policy, sabbatical opportunities, and family-friendly benefits.

L1 IT Support Engineer - Gurgaon

Full-time

Gurgaon

1.0+ years

We are looking for a motivated and customer-focused Desktop Support Engineer with a minimum of 6 months of experience in IT support and ticket handling. The candidate will be responsible for providing first-level technical support to end users, troubleshooting hardware and software issues, managing service requests, and ensuring timely resolution of incidents in accordance with defined SLAs. The ideal candidate should have good troubleshooting skills, basic knowledge of desktop technologies, and hands-on experience working with an IT Service Desk or ticketing system.

Key Responsibilities 1. Desktop &

- End-User Support Provide L1 technical support to users for desktop, laptop, printer, network, and peripheral-related issues.

Troubleshoot

Windows OS, application, hardware, and connectivity issues. Install, configure, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals. Support users with software installation, configuration, and basic application-related issues. Perform basic troubleshooting of LAN, Wi-Fi, VPN, and network connectivity issues.



Assist users with password resets, account-related issues, and basic Microsoft 365 support. 2.

Ticket Management

Receive, log, categorize, prioritize, and update incidents and service requests in the IT ticketing tool. Monitor assigned tickets and ensure timely resolution within defined SLA timelines. Maintain proper ticket documentation, including troubleshooting steps and resolution details. Follow up on pending tickets and coordinate with L2/L3 teams or vendors when required. Ensure tickets are properly closed only after confirming resolution with the user. Monitor and reduce aging and pending tickets.
- IT Asset Support Assist with laptop and desktop allocation, collection, and replacement activities. Maintain accurate records of IT assets assigned to users. Support asset tagging and verification activities. Report damaged, missing, or faulty IT assets to the concerned team. Assist in current-user laptop/desktop setup and onboarding activities.
- User Support &
- Customer Service Provide professional and courteous support to end users. Maintain good communication with users throughout the incident lifecycle. Explain technical issues and resolutions in a simple and understandable manner. Ensure a positive user experience and contribute to achieving good CSAT. Escalate recurring or critical issues to the appropriate technical team.
- Documentation &
- Reporting Maintain proper documentation of incidents, service requests, and troubleshooting activities. Prepare daily/weekly support updates as required.



Update knowledge base articles and troubleshooting guides when required. Maintain accurate records of frequently occurring issues and their resolutions.

Required Technical Skills

Basic knowledge of Windows 10/11 troubleshooting. Basic knowledge of Microsoft Office / Microsoft 365. Basic understanding of LAN, WAN, Wi-Fi, TCP/IP, DNS and DHCP. Knowledge of desktop and laptop hardware troubleshooting. Basic knowledge of printers and other IT peripherals.

Understanding of Active Directory basics such as: User account management Password reset Account unlock Basic group membership Experience using an IT ticketing / Service Desk tool. Basic understanding of ITIL and incident management processes is preferred. Behavioral &

- Soft Skills Good verbal and written communication skills. Strong customer-service orientation. Positive problem-solving and troubleshooting ability. Ability to prioritize multiple tickets and manage workload effectively. Willingness to learn new technologies and tools. Ability to work independently as well as part of a team. Good documentation and follow-up skills. Professional attitude and punctuality.

Qualification

Bachelor's degree in Computer Science, Information Technology, Computer Applications, or a related field.

Experience Minimum 6 months of hands-on experience in Desktop Support / IT Helpdesk / Service Desk.

Experience in ticket logging, tracking, troubleshooting, escalation, and closure. Candidates with experience supporting corporate users will be preferred.

Our Culture & Values

Innovation First

We encourage creative thinking and bold ideas that push the boundaries of what's possible in analytics.

Collaborative Excellence

Our diverse teams work together to solve complex challenges and deliver exceptional results for our clients.

Continuous Growth

We invest in our people's development and provide opportunities to learn, grow, and advance their careers.

📌 IT Support Engineer - Gurgaon (Gurugram)
🏢 Balbhas Business Sysnomics
📍 Gurugram