Why Choose Balbhas?

Join a team that's transforming how businesses understand and leverage their data. We're not just building analytics solutions — we're shaping the future of digital intelligence.

Competitive Salary

Industry-leading compensation packages with performance bonuses and equity options.

Adaptable Work

Remote-first culture with flexible hours and modern collaborative workspaces.

Learning & Development

Continuous learning opportunities with training budgets and conference attendance.

Health & Wellness

Comprehensive health insurance, wellness programs, and mental health support.

Team Culture

Collaborative environment with team building events and inclusive culture initiatives.

Work-Life Balance

Generous PTO policy, sabbatical opportunities, and family-friendly benefits.

L1 DSE Pune (Crews - CR)

Full-time

Pune

0.0+ years

– Desktop Support Engineer (Fresher) Experience - 0–1 Year / Freshers Job Location - Pune Employment Type - Contract (6 Months) Working Pattern - 6 days working and Rotational shifts Job Summary We are looking for enthusiastic and customer-focused Desktop Support Engineers to provide first-level technical support to end users. The candidate will be responsible for troubleshooting desktop, laptop, operating system, application, network, and peripheral-related issues and ensuring timely resolution of user requests.

Key Responsibilities Provide L1 desktop and end-user support for hardware and software-related issues.

Troubleshoot

Windows operating system, desktop/laptop, printer, scanner, and other peripheral issues. Perform basic troubleshooting for LAN, Wi-Fi, VPN, and network connectivity issues. Install and configure desktops, laptops, applications, and standard IT software. Support user account, password, and basic access-related issues. Assist with antivirus/endpoint security-related activities. Perform hardware and software inventory updates as required. Create, update,



and close support tickets in the IT Service Management (ITSM) tool. Follow defined SLA, escalation, and support processes. Escalate unresolved issues to the appropriate L2/L3 teams. Maintain proper documentation of incidents, requests, and troubleshooting activities. Provide professional and courteous support to end users. Support IT asset deployment, collection, tagging, and basic asset management activities. Participate in shift handovers and ensure proper communication of pending issues.

Required Skills Basic knowledge of Windows 10/11. Basic understanding of computer hardware and troubleshooting. Basic knowledge of networking concepts such as IP address, DNS, DHCP, LAN, Wi-Fi, and VPN. Good troubleshooting and problem-solving skills. Basic knowledge of Microsoft Office / Microsoft 365 applications. Good communication and interpersonal skills. Willingness to learn new technologies and IT support processes. Ability to work independently as well as part of a team.

Qualification: B.E. / B.Tech / B.Sc. / BCA / equivalent qualification in Computer Science, IT, Electronics, or related fields. Freshers with good technical knowledge and communication skills are encouraged to apply.

Candidate Expectations

Flexible to work rotational shifts. Comfortable with 6 days working and rotational weekly offs. Good customer-service attitude. Willingness to work in an IT support environment. Ability to handle multiple user requests and prioritize tasks based on urgency and SLA. Candidates who are willing to build a career in IT Infrastructure / Desktop Support / IT Service Management are preferred.

Our Culture & Values

Innovation First

We encourage creative thinking and bold ideas that push the boundaries of what's possible in analytics.

Collaborative Excellence

Our diverse teams work together to solve complex challenges and deliver exceptional results for our clients.

Continuous Growth

We invest in our people's development and provide opportunities to learn, grow, and advance their careers.

📌 DSE Pune (Crews - CR)
🏢 Balbhas Business Sysnomics
📍 Pune