Key Responsibilities (KRAs)

- Manage end-to-end business operations and account growth across e-commerce marketplaces such as Amazon, Flipkart, Nykaa and other online platforms.
- Drive monthly, quarterly and annual sales targets to ensure consistent business growth.
- Own account-level P&L;, revenue planning, contribution margins and profitability.
- Monitor gross margins, platform commissions, discounts, promotional spends, returns and operational costs.
- Identify opportunities to improve profitability, optimize costs and drive sustainable growth.
- Manage day-to-day marketplace operations, including catalogue management, product listings, pricing and content accuracy.
- Develop sales plans, demand forecasts and inventory replenishment strategies in coordination with supply chain teams.
- Monitor SKU-level performance, stock availability, sell-through, stock-outs and inventory health.
- Plan and execute marketplace promotions, seasonal sales, brand campaigns and recent product launches.
- Coordinate with marketplace category and account management teams to drive business performance and resolve operational issues.
- Analyse sales trends, category performance, competitor activities, pricing and consumer behaviour to identify growth opportunities.
- Collaborate with marketing teams on campaign planning, product visibility, promotional calendars and brand growth initiatives.
- Prepare sales reports, business dashboards, forecasts and periodic business reviews.
- Track key business metrics, including GMV, net sales, average selling price, contribution margin and forecast accuracy.
- Coordinate with finance teams on invoicing, commercial reconciliations, claims and profitability reporting.




- Work cross-functionally with marketing, finance, supply chain and category teams to ensure seamless business operations.

Qualifications & Experience

- Bachelor's degree in Business Administration, Commerce, Marketing or a related field. MBA preferred.
- 36 years of experience in e-commerce account management, marketplace operations or online business management.
- Experience managing platforms such as Amazon, Flipkart, Myntra and other leading e-commerce marketplaces.
- Experience in beauty, personal care, skincare, cosmetics or relevant D2C categories is an advantage.
- Strong understanding of P&L; management, profitability analysis, contribution margins and commercial planning.
- Hands-on experience in marketplace operations, sales planning, demand forecasting and inventory management.
- Understanding of marketplace commissions, discount structures, promotional spends and pricing strategies.
- Experience managing marketplace campaigns, sale events, product launches and catalogue operations.
- Proficiency in MS Excel, data analysis, sales reporting and business dashboards.
- Strong analytical skills and commercial acumen.
- Excellent communication, negotiation, stakeholder management and cross-functional coordination skills.
- Ability to manage multiple priorities while driving business growth and maintaining account profitability.

Role: eCommerce Manager, Industry Type: Beauty & Personal Care, Department: Merchandising, Retail & eCommerce, Employment Type: Full Time, Permanent Role Category: eCommerce Operations Education UG: Any Graduate read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills E-commercePNL Market PlaceOnline SalesGrowth StrategyOnline MarketingProduct Listing

📌 Key Accounts Manager - Ecommerce (Gurugram)
🏢 Mamaearth
📍 Gurugram