Company Description Kaapi Machines is India’s premier coffee equipment, consulting, training, and service company, partnering with coffee professionals and enthusiasts across the country. The company supports baristas, entrepreneurs, and hospitality professionals with high-quality machines, expert guidance, and hands-on training.

Kaapi

Machines serves leading brands such as McDonald's, Starbucks, WeWork, ITC Hotels, Taj Group of Hotels, and CoWorks, with installations at major offices and public spaces including Microsoft, Facebook, Rashtrapati Bhawan, Parliament House, and multiple airport lounges. Team members join a coffee-focused organization that values collaboration, customer experience, and building long-term relationships in the food and beverage industry.

Role Description The Key Account Manager is a full-time, on-site role based in Bengaluru, responsible for managing and growing strategic customer relationships in the coffee equipment and services segment. Day-to-day responsibilities include overseeing key accounts, understanding client requirements, and ensuring timely delivery of equipment, training, and service support. The role involves preparing business plans, forecasting sales, tracking account performance, and identifying opportunities to upsell or cross-sell solutions.

The Key Account





Manager will collaborate closely with operations, service, and training teams to maintain high customer satisfaction, resolve issues, and support long-term partnerships. Regular client meetings, market research, and reporting to leadership on account status and growth potential are integral to this position.

ROLE AND RESPONSIBILITES

Here are the key expectations from the role of Sales:

- Build strong relationships with distributors and key café/restaurant chains, and ensure a pipeline of inquiries resulting in closure and incremental business
- Develop a strong base of consultants and channel partners to support business growth
- Build strong knowledge of relevant coffee equipment and ensure end-customers are satisfied with the entire inquiry to installation process
- Present new ideas and products to current accounts and leverage to increase engagement and business
- Deliver on revenue targets as per deployed plans

QUALIFICATIONS AND EDUCATION REQUIREMENTS

MBA

B2B Sales Must

PREFERRED SKILLS

Robust Presentation, Negotiation & Communication skills

Self-starter, Bias for Action, Strategic & Analytical Thinking

Level/Salary Range: INR 9-10 LPA

Interested candidates can share their profile with [email protected]

📌 Key Account Manager (New Delhi)
🏢 Kaapi Machines
📍 New Delhi