Company Description Aldovia Resort & Convention is a seventy-acre destination in Swiss Town, Bengaluru, located just ten minutes from Kempegowda International Airport. Designed for large-scale events, Aldovia hosts conventions and conferences for up to six thousand delegates, grand weddings across multiple venues, and corporate retreats that go beyond traditional meeting spaces. The resort also offers a leisure experience with landscaped grounds, five distinct dining venues, a full-service spa, and rooms focused on true rest and restoration.

Inspired by the meaning “The Wise Path” and symbolized by a swan, Aldovia emphasizes effortless grace built on meticulous behind-the-scenes work. Guests are invited to disconnect from busy schedules and rediscover a sense of ease and well-being in a thoughtfully crafted environment.

Role Description The Jr.

Guest Relations

Executive is responsible for delivering warm, efficient, and personalized service to guests from arrival through departure in this full-time, on-site role based in Bengaluru. Day-to-day responsibilities include welcoming guests, assisting with check-in and check-out procedures, and coordinating with reception and front office teams to ensure smooth operations. The role involves handling guest inquiries and feedback, managing reservations-related communication, and providing information about resort facilities, dining options,



and event venues.

The Jr.

Guest Relations

Executive will support customer service and sales efforts by promoting resort services, upselling suitable offerings, and maintaining accurate guest records. Collaboration with housekeeping, food and beverage, spa, and events teams is essential to resolve issues promptly and ensure a seamless guest experience.

Qualifications

- Solid Guest Relations and Customer Service skills to manage inquiries, requests, and feedback with professionalism and empathy.
- Effective Communication abilities, including clear verbal and written interaction with guests and internal teams.
- Experience with Receptionist Duties such as check-in/check-out, reservations handling, and front desk coordination.
- Basic Sales skills to promote resort services, support upselling opportunities, and contribute to revenue generation.
- Prior experience in the hotel or resort industry, preferably in front office or guest-facing roles.
- Ability to work flexible hours, including weekends and holidays, as per operational requirements.
- Proficiency with hotel management or reservation systems and standard office software is an advantage.
- Diploma or degree in Hospitality Management, Hotel Administration, or a related field is preferred.
- High level of personal presentation

📌 Jr. Guest Relations Executive (Hotel Industry Experience Candidate) (Bengaluru)
🏢 Aldovia Resort u0026 Convention
📍 Bengaluru