Greetings!

Role - Senior Desktop Support Engineer L2

Location - Andheri, Mumbai

Exp - 3+ years

Interview Process : 2 rounds (first virtual, final F2F)

Key Responsibilities

- Resolve escalated hardware, software, operating system, network, and application issues.
- Install, configure, upgrade, and troubleshoot Windows devices.
- Support Microsoft 365 applications, Outlook, Teams, VPN, printers, and mobile devices.
- Manage user accounts, passwords, permissions, and group memberships using Active Directory and Microsoft Entra ID.
- Perform device imaging, software deployment, patching, and endpoint configuration.
- Diagnose LAN, Wi-Fi, DNS, DHCP, VPN, and basic TCP/IP connectivity issues.
- Support endpoint security tools, antivirus software, disk encryption, and access-control policies.
- Manage incidents and service requests through an ITSM platform such as ServiceNow, Jira,



or ManageEngine.
- Escalate unresolved issues to L3 teams or external vendors with complete diagnostic information.
- Maintain IT asset records and assist with device allocation, replacement, and disposal.
- Create knowledge-base articles and standard troubleshooting documentation.
- Support employee onboarding, offboarding, office moves, and IT equipment setup.
- Monitor service-level agreements and ensure tickets are updated and resolved on time.
- Provide remote and in office support to end users.
- Participate in IT projects, audits, and continuous service-improvement initiatives.

If interested, pls share your resume at [email protected]

📌 Job Opening For Desktop EngineerAndheri (Mumbai)
🏢 Team Computers
📍 Mumbai