YOUR ROLE

- Application Management: Ensure stable and reliable operation of a customer-facing B2C application according to agreed SLAs.
- Incident & Problem Management: Identify, analyze, and resolve production incidents and technical issues.
- Perform root cause analysis and implement long-term fixes.
- Support & Enhancements: Work on application support tickets as well as enhancement requests based on business needs. Participate in on-call support on a need basis.
- Release & Update Coordination: Plan and support software releases, updates and system upgrades in collaboration with DevOps and development teams.
- Change Management: Implement and coordinate application changes while minimizing operational impact.
- Stakeholder Collaboration: Closely collaborate with German project stakeholders, architects and product owners.
- Act as technical interface between operations and development.




- Experience supporting applications on following tech stack:
- Microsoft Azure
- Azure DevOps
- Kubernetes (Basic)
- Postgres DBs
- Application Management (Jira etc.)
- Java

YOUR PROFILE

- Solid understanding of ITIL service management processes
- Willing to work as a 24/7 support, working in well-coordinated shifts within a supportive team, with schedules designed to keep your work–life balance
- Robust analytical and problem-solving capabilities
- Excellent communication and stakeholder management skills
- Fluent in written and spoken English
- Ability to work independently and take ownership
- Strong learning mindset and ability to adapt quickly to recent technologies

📌 ITIL Application Support Engineer (Azure | Java): (Pune)
🏢 adesso India
📍 Pune