Key Responsibilities:

- IT Infrastructure Operations Management
- Oversee daily IT operations infrastructure reliability and system availability across on prem and cloud environments
- Manage enterprise network infrastructure including LAN WAN SD WAN routers switches and firewalls
- Ensure high availability and performance of servers virtualization platforms and Azure cloud services
- Establish proactive monitoring alerting and capacity management frameworks
- Cyber Security Risk Management
- Lead cybersecurity operations covering threat detection incident response vulnerability management and remediation
- Implement and govern Zero Trust security architecture and endpoint protection controls
- Oversee security technologies including Firewalls Checkpoint Palo Alto Zscaler AV EDR solutions
- Coordinate with Truist Information Security teams to align with enterprise security standards and risk frameworks
- Identity Access Management IAM
- Own and manage IAM capabilities including Active Directory RBAC MFA and Privileged Access Management
- Ensure least privilege access user lifecycle management and audit readiness
- IT Security Compliance Governance
- Ensure compliance with IT security policies regulatory requirements and internal standards
- Support internal and external audits security assessments and remediation tracking
- Maintain documentation for security controls policies and governance processes
- Disaster Recovery Business Continuity




- Own Disaster Recovery DR and Business Continuity Planning BCP strategies for GCC IT operations
- Define and test RTO RPO objectives backup strategies and failover mechanisms
- Conduct periodic DR drills and resilience testing
- Automation Operational Excellence
- Drive automation frameworks for infrastructure provisioning monitoring patching and incident resolution
- Use analytics and operational data to optimize efficiency reliability and risk reduction
- IT Service Management ITSM
- Govern IT services using ITIL based practices including Incident Problem Change Request and Asset Management
- Ensure SLA adherence and high levels of customer satisfaction
- Leadership Stakeholder Vendor Management
- Lead and mentor infrastructure and cybersecurity teams
- Partner with business stakeholders GCC leadership and Truist IT and Security teams
- Manage strategic IT and security vendors and service providers
- Technical Skilled Skills
- Networking Switches Routers SD WAN
- Security Firewalls Checkpoint Palo Alto Zscaler Zero Trust SOC integration
- Identity Active Directory IAM MFA Privileged Access
- Systems Windows Domain SCCM Intune AV EDR
- Cloud Virtualization Azure VM platforms

Preferred Skills:

Technology->IDAM->Identity Management,Technology->Infrastructure Security->Infrastructure Security,Technology->Infrastructure Security->IT Service Management,Technology->Security Operations->SOC Operations

📌 IT Services Delivery Manager GCC (Secunderabad)
🏢 Infosys
📍 Secunderabad