Job Role: IT Helpdesk / Technical Support Executive

Experience: 6 Months 2 Years

Qualification: Graduate / Relevant IT Qualification

Job Type: Full time

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We are looking for candidates with experience in IT Helpdesk / Technical Support to handle technical queries and provide troubleshooting support to customers.

Key Responsibilities:

- Handle customer queries through calls and emails.
- Troubleshoot basic laptop and desktop issues.
- Provide support for MS Office and Windows-related issues.
- Resolve VPN, printer, and network connectivity issues.
- Create, update, and maintain service tickets.
- Follow up with users until issues are resolved.
- Coordinate with internal technical teams for unresolved issues.




- Escalate complex technical issues whenever required.

Required Skills:

- Minimum 6 months of experience in Technical Support / IT Helpdesk.
- Good English communication skills (Verbal & Written).
- Basic knowledge of Windows, MS Office, VPN, Networking and Printers.
- Good troubleshooting and problem-solving skills.
- Customer-focused approach with a willingness to learn.

Interested Candidates: Apply now or share your updated resume on (phone hidden)

Relevant Experience in IT Helpdesk / Technical Support is mandatory.

📌 IT Helpdesk Technical Support Executive BPS (Mumbai)
🏢 Tech Mahindra
📍 Mumbai