Responsibilities:

- Lead ISOC operations effectively.

- Manages training of ISOC staff and new hires in the team.

- Reviewing Risk Analysis drafts, Risk Threat Monitoring Summaries, Incident Reports, Daily Summaries and Morning Updates.

- Alert prioritising and management.

- ISOC staff shift rostering.

- Ensure compliance with SLA, process adherence and process improvisation to achieve operational objectives.

- Revise and develop processes to strengthen the current Security Operations framework, review policies and highlight the challenges in managing SLAs.

- Coordination with GSOC on routine/critical operations.

- Creation of reports, dashboards, and metrics for SOC operations and presentation to Senior Management.

- Lead and manage the team for all customer service-related calls and either resolve them or refer issues to the appropriate level.

- Advise on any new requirements/changes/modifications of process.





- Lead critical investigations and conduct investigations with the help of CCTV and other systems logs.

Required Qualifications, Skill Set and Experience:

- Graduate in any discipline preferably with technical aptitude

- 05 years in a similar role in a reputed company

- Knowledge of SOC operations, roles and responsibilities.

- Must have excellent Safety and Security orientation.

- Proficiency in Microsoft Office suite

- Positive interpersonal skills and communication in English and Hindi. (Knowledge of local language is an added advantage)

- Ability to lead a small team.

- Effective report writing skills.

- Excellent organizational skills (Ability to analyse, evaluate and deal with complex situations)

- Honesty and integrity

- Must be able to work independently, as well as in a team.

- Medical fitness is essential.

📌 ISOC Supervisor (Noida)
🏢 Securitas
📍 Noida