Job highlights

- Collaborate with cross-functional teams to escalate and resolve complex technical issues. . Analyse support tickets,service logs,issue reports and repair data to identify recurring issues and improve service operations. . Drive innovative and modern customer service practices to improve customer experience,service efficiency and operational effectiveness. . .

Responsibilities

- Lead the IoT Operations Service team across all products and projects.

- Build and develop the service team and establish effective SOPs, processes and workflows.

- Ensure SLA compliance, timely ticket closure and effective management of client escalations.

- Manage remote and field support teams for various projects across India.

- Collaborate with cross-functional teams to escalate and resolve complex technical issues.

- Analyse support tickets, service logs,



issue reports and repair data to identify recurring issues and improve service operations.

- Drive creative and modern customer service practices to improve customer experience, service efficiency and operational effectiveness.

Requirements

- B.E./B.Tech in Electronics or Electrical.

- 7-12 years of experience in remote support, service or commissioning for IoT/automation systems.

- Understanding of electronics products.

- Previous experience leading a team of 10+ members will be an added advantage.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 IoT Operations Manager (Mumbai)
🏢 Utopian Creations
📍 Mumbai