WE ARE HIRING SENIOR PROCESS ANALYST / SERVICE SUPPORT LEAD

Location: Bengaluru

Experience: 4 Years

Qualification: Graduate

Domain: US Health Insurance

Salary: Up to 10 LPA

Work Mode: Work from Office

:

We are hiring experienced professionals for a Senior Process Analyst / Service Support Lead role with expertise in US Insurance, client servicing, stakeholder management, and policy renewal operations.

Key Responsibilities:

- Act as the primary point of contact for US onshore clients and branch stakeholders.
- Manage client servicing operations and provide end-to-end support for US Health Insurance policy lifecycle activities.
- Handle client renewals, policy servicing, and due diligence requirements.
- Support Client Managers and manage multiple client accounts.
- Coordinate with internal operations teams to ensure timely completion of renewal activities.
- Manage client queries, escalations, and service-related issues efficiently.
- Maintain robust stakeholder relationships and ensure excellent customer service.
- Identify operational risks, resolve issues, and minimize rework.
- Ensure compliance with applicable US Health Insurance regulatory standards and procedures.

Candidate Requirements:

- Graduate with 4 years of relevant US Insurance experience.




- Strong client servicing and stakeholder management skills.
- Excellent verbal and written communication skills.
- Experience in handling escalations, renewals, and policy servicing.
- Strong organizational, analytical, and decision-making skills.
- Proficiency in MS Excel, Word, Outlook, and PowerPoint.
- Insurance certification and transition/onboarding experience are an added advantage.

Contact Point : Aditya : (phone hidden)

Roshan : (phone hidden)

Varsha : (phone hidden)

Violet : (phone hidden)

Jenny : (phone hidden)

Role: Customer Success, Service & Operations - Other, Industry Type: Investment Banking / Venture Capital / Private Equity, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Financial ServicesBanking VoiceClient SupportClient SatisfactionStakeholder Management Customer SatisfactionCustomer RetentionCustomer SupportBanking ProcessUS BankingInternational Voice ProcessVoice ProcessEscalationsInternational Banking

📌 Investment Banking / Financial Services / BPO / Customer Care / SME / (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru