: Contact Centre Trainee

Position Title

Contact Centre Trainee

Department

Customer Support / Contact Centre

Location

Gurugram

Role Overview The Contact Centre Trainee will handle customer interactions and provide support related to product queries, troubleshooting guidance, and service-related concerns. This role is ideal for graduates looking to build a career in customer service within the power solutions and renewable energy domain.

Key Responsibilities

- Handle inbound and outbound customer calls in a professional manner.
- Understand and explain product technical specifications (Solar, HKVA, Power

Solutions).

- Provide accurate information and resolve customer queries and concerns.
- Record and maintain call logs and customer interaction details.
- Escalate complex technical issues to the relevant teams.
- Ensure high levels of customer satisfaction through effective communication.
- Maintain service quality standards and follow defined processes.
- Coordinate with internal teams for quick resolution of customer issues.

Eligibility Criteria

- Education: Graduate in any discipline
- Experience: Freshers or candidates with up to 1 year of experience preferred

Required Skills

- Ability to understand product technical specifications (Solar, HKVA, Power

Solutions)





- Ability to communicate and handle queries over phone in Hindi and English
- Good listening and interpersonal skills

Genera l

- Basic computer operating skills
- Ability to handle customer queries efficiently under pressure

Preferred Attributes

- Prior exposure to customer service or contact centre operations (optional)
- Strong problem-solving attitude and patience
- Willingness to learn and adapt to current products and processes

Role: Customer Service, Industry Type: Electronics Manufacturing, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: B.Tech / B.E. in Electronics and Telecommunication Engineering, Electronics and Communication Engineering (ECE), Energy and Power Engineering, Electrical and Electronics Engineering (EEE), Automobile Engineering, Mechanical Engineering, Electronics And Computer Engineering, Electronics And Instrumentation Engineering, Electronics, Electrical, Applied Electronics And Instrumentation read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills Technical Support Customer SupportCustomer SatisfactionProduct SupportCustomer ServiceClient SuccessClient ServicingTroubleshooting

📌 Internship Trainee (Gurugram)
🏢 TeamLease Digital
📍 Gurugram