We are seeking enthusiastic, dedicated, and customer-oriented candidates to join eClerx as Technical Support Executives for our International Voice Process.

The ideal candidate should possess excellent communication skills, a problem-solving mindset, and a robust willingness to assist international customers with their technical queries and concerns.

This is an excellent opportunity for freshers and experienced candidates looking to build a career in international customer service and technical support.

Key Responsibilities

- Handle inbound international customer calls and provide technical assistance.
- Understand customer concerns and guide them through appropriate troubleshooting steps.
- Provide effective solutions while ensuring an excellent customer experience.
- Maintain accurate records of customer interactions, complaints, and resolutions in the CRM system.
- Escalate complex or unresolved technical issues to the appropriate department.
- Follow company policies, procedures, and established quality standards.
- Ensure timely and professional resolution of customer queries.
- Maintain customer satisfaction and meet performance expectations.

Eligibility Criteria
- Excellent verbal and written communication skills in English.
- Basic knowledge of computers, technology, and troubleshooting.
- Strong analytical and problem-solving abilities.
- Ability to handle customers patiently and professionally.
- Minimum qualification: Graduates
- Freshers, graduates,



and candidates without prior experience are welcome to apply.
- Additional technical training or certifications will be an added advantage.

About eClerx eClerx is a leading global operations and technology company providing business process management, data analytics, and technology-driven solutions to clients across various industries worldwide.

Employee Benefits

- Health and medical insurance.
- Life insurance coverage.
- Mobile and telephone expense reimbursement.
- Transportation / commuter assistance.
- Paid sick leave.
- Paid holidays and annual leave.
- Provident Fund (PF) benefits.

Employment Details
- Job Title: Technical Support Executive
- Department: Inbound International Voice Process
- Job Category: Customer Service / Technical Support
- Employment Type: Full-Time, Permanent
- Experience: Freshers and Experienced Candidates
- Job Types: Full-Time, Permanent, Fresher
- Work Location: In Person (Work From Office)

Why Join eClerx? Build your career with a global operations and technology company, enhance your communication and technical skills, and gain valuable experience in international customer support.

Interested candidates are encouraged to apply now!

Pay: ₹20,000.00 - ₹23,000.00 per month

Benefits

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 International voice process (Chandigarh)
🏢 eClerx
📍 Chandigarh