International Voice Process - B2B Collections

Call on (phone hidden)

A successful candidate should be able to:

- Drive cash collection performance and working capital improvement
- Influence cross-functional stakeholders without direct authority
- Lead resolution of complex customer disputes and deductions
- Partner effectively with Commercial, Finance, and Operations teams
- Protect company financial interests while maintaining strong customer relationships
- Deliver sustainable process improvements across the Order-to-Cash cycle

Preferred Experience

- Shared Services or Global Business Services (GBS) environment
- Manufacturing, Automotive, Industrial, FMCG, or other B2B industries
- Experience with dispute management platforms such as Serrala, High Radius, BlackLine, or equivalent tools
- Exposure to AI-enabled collections, analytics, and process automation solutions
- Robust understanding of Accounts Receivable, Collections, Credit, and Working Capital management

📌 International Voice ProcessB Collections (Kolkata)
🏢 Contactx Resource Management
📍 Kolkata