The Job :

We are seeking a seasoned insurance domain leader with deep knowledge of insurance markets and operations. The role will serve as a trusted advisor to business and transformation leaders, applying industry expertise to identify, shape and drive opportunities across customer experience, process reimagination, digital transformation, automation and AI.

The successful candidate will connect insurance-domain realities with scalable, responsible solutions that deliver measurable outcomes for Insurance Operations.

Key Responsibilities :

- Insurance Domain Leadership: Act as the subject matter expert for Canadian and North American insurance operations; provide industry insights, benchmark practices and perspectives on evolving business, customer, regulatory and market trends.
- Business Advisory: Partner with senior leaders to diagnose business challenges, clarify strategic priorities and define transformation opportunities grounded in insurance-domain knowledge.
- Process Reimagination: Lead end-to-end process and customer-journey assessments; identify opportunities to improve straight-through processing, cycle time, service quality, customer experience, productivity and cost effectiveness.
- Digital, Automation & AI: Translate operational needs into opportunities for digital workflows, intelligent automation, analytics,



GenAI and agentic AI; shape roadmaps and business cases with business and technology partners.
- Transformation Delivery: Guide initiatives from opportunity framing through implementation and value realization, with clear governance, adoption measures, risk considerations and outcome tracking.
- Stakeholder Engagement: Build trusted relationships across Canada, the US and SLGS; facilitate decision-making and communicate recommendations, priorities and progress to senior stakeholders.

Your Profile : Experience & Qualifications :

- 12+ years of experience in insurance, with significant experience in domain consulting, operations, transformation or business leadership roles.
- Deep working knowledge of Canadian and/or US insurance products, value chains, operating models and business practices.
- Demonstrated expertise in at least one of the preferred insurance domains listed on page 1; multi-line-of-business experience is an advantage.
- Proven ability to advise senior stakeholders and convert complex business problems into transparent strategic and operational priorities.
- Experience leading process transformation, operating-model redesign, customer-journey improvement or operational-excellence initiatives.
- Practical exposure to digital transformation, automation, data and AI-enabled solutions within insurance or financial services.

📌 Insurance transformation Consultant (Gurugram)
🏢 Edge Executive Search
📍 Gurugram