Position: Inside Sales Manager

Location: Gurugram On Site

Industry Focus: Higher Education | SaaS | CCaaS | EdTech

Organization: BBH

Reports To: President

About the Role

We are seeking a driven, hands-on Inside Sales Manager to accelerate BBH’s growth across U.S. colleges and universities. Working directly with our President , you will qualify and advance deals, own opportunities through to closure, prepare and send proposals, and lead a team of up to five Business Development Representatives (BDRs).

The ideal candidate combines proven inside sales success with a working knowledge of how higher education institutions buy, and brings the discipline, energy and coaching ability to turn a high-volume pipeline into closed revenue.

Key Responsibilities

Deal Qualification & Closure (with the President)

- Partner directly with the President to qualify opportunities, assess fit, budget, timeline and decision-makers, and prioritize the pipeline.
- Track every qualified deal through each stage to closure, keeping next steps, stakeholders and close dates current.
- Prepare and send out proposals, quotes and pricing summaries, and manage contract execution through DocuSign/SignNow.
- Perform effective online demos of BBH’s AI helpdesk and contact center solutions to prospects.
- Close sales and achieve or exceed quarterly quotas; route qualified opportunities to the appropriate sales executives where required.

BDR Team Leadership

- Manage, coach and mentor a team of up to 5 BDRs, setting daily and weekly activity, meeting and pipeline targets.
- Run call reviews, pipeline reviews and regular 1:1s to build skills, accountability and a high-performance culture.
- Onboard new BDRs on BBH’s solutions, Higher Ed messaging, objection handling and CRM processes.

Pipeline Generation & Prospecting

- Source current sales opportunities through inbound lead follow-up and outbound cold calls and emails.
- Research accounts, identify key players (e.g. CIOs, VPs of Enrollment,



Student Services, Financial Aid and IT Helpdesk leaders) and generate interest.
- Understand prospect and customer needs and requirements, and position BBH’s value accordingly.
- Maintain and expand the database of prospects within the assigned territory.
- Team with channel partners and internal stakeholders to build pipeline and close deals.

Sales Strategy & Revenue Growth

- Develop and execute strategic sales plans to meet or exceed revenue targets for assigned portfolios.
- Build and nurture key client relationships, engaging stakeholders across the institution.

Marketing & Customer Success Alignment

- Track marketing campaigns and lead-to-account conversion, and feed insights back to support targeted campaigns and U.S. brand positioning.
- Own a smooth Sales-to-Customer Success transition so new clients are set up for retention and satisfaction.
- Work cross-functionally to keep sales, marketing and customer success aligned for go-to-market execution.

Sales Operations & Reporting

- Log daily activities and create open activities in the CRM for reporting and tracking.
- Maintain accurate pipeline data and provide regular forecasts and activity reports to the President.

Ideal Candidate Persona

Experience:

- 5+ years of proven inside sales experience in B2B SaaS, CCaaS or EdTech, with a track record of over-achieving quota.
- 2+ years leading, coaching or managing a BDR/SDR team.
- Experience selling into the U.S. Higher Education market (colleges, universities or education consortiums) strongly preferred.




- Experience writing and sending proposals and responding to RFPs/RFIs.
- Familiarity with AI, chatbot, helpdesk or contact center solutions is a plus.

Competencies:

- Understanding of Higher Ed buying cycles, including academic procurement, RFPs, cooperative purchasing agreements, fiscal-year budgeting and multi-stakeholder decisions.
- Awareness of common institutional challenges such as enrollment, student retention, after-hours student support and IT helpdesk demand.
- Strong phone presence and experience dialing dozens of calls per day.
- Strong listening and presentation skills, with excellent verbal and written communication.
- Consultative, structured approach to discovery and qualification (e.g. BANT, MEDDIC or similar).
- Ability to multi-task, prioritize and manage time effectively.

Leadership Style:

- Hands-on player-coach who leads by example and drives accountability.
- Thrives in high-growth, mission-driven environments and works well directly with executive leadership.

Tools & Tech:

- Experience with Salesforce.com or a similar CRM.
- Proficiency with sales engagement and prospecting tools (e.g. LinkedIn Sales Navigator, ZoomInfo, Apollo, Outreach or Salesloft).
- Proficient with web presentation tools (Zoom, Microsoft Teams) and corporate productivity tools, including excellent knowledge of MS Office.
- Knowledge of DocuSign/SignNow or similar digital signature solutions.

Education:

- Bachelor’s degree in Business, Marketing, Communications or a related field, or equivalent experience, preferred.

Why Join Us? BBH is on a bold mission to transform the future of learning and academic operations. As Inside Sales Manager, you won’t just hit numbers - you’ll work side by side with our President, build and lead your own team, and help shape our impact in the U.S. education landscape. If you’re a driven sales leader who believes in the power of education and innovation, we want to hear from you.

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