Role : : Critical Incident Manager

Mandatory key words to be Looked at in Resume (Tools/Skills/Programming languages)- (Critical Incident management, ServiceNow, Logicmonitor)

Work Location:( if Multiple locations please mention possible locations)- Hyderabad

Total Experience to be looked at: 3+ Years

Work type : In Office Onsite

Working Hours : 24/7 support

Expected Start date: Immediate

Project Duration: “10 Months”

1.Monitor incident management queue and resolve assigned incidents within SLA

2.Execute administrative tasks for the maintenance

3.Support process expertise, in particular incident management and service request management.

4.Fully document incidents and incident resolution, likewise for service request

5.Interface with users and systems engineers in order to resolve technical and user problems

- Handle P1 notifications for ISP and Power Outages

Skills

- Understanding of standard Network support tools and practices; as well as of Network devices
- Understanding Windows/Linux administration skills

📌 Incident Manager (Hyderabad)
🏢 Infoplus Technologies UK
📍 Hyderabad