Job highlights

- Excellent communication,leadership,analytical,and decision-making skills. . Robust customer focus and ability to perform under pressure in a 24 7 shift environment
- ITIL certification preferred.
- All academic credentials must be from recognized and accredited institutions and are further subject to verification. .

Job Summary Join Ericsson's Global Network Operations Centre (GNOC) as an Incident Manager, responsible for leading critical and major incidents (Sev1/Sev2), ensuring timely service restoration, SLA adherence, and minimal customer impact.

Responsibilities

- Own and drive end-to-end management of critical and major incidents.
- Lead technical and management bridges, coordinating L1, L2, L3, and cross-functional teams.
- Drive incident resolution, escalations, and timely service restoration within SLAs.
- Act as the single point of contact for customer and management communications.
- Ensure accurate incident updates, stakeholder engagement, and service recovery confirmation.
- Contribute to Major Incident Reports (MIR), RCA, and continuous improvement.

Requirements





- 5-10 years of experience in Incident Management or Service Operations within Telecom/IT domains.
- B.E./B.Tech or equivalent qualification.
- Strong understanding of IP networks and network operations.
- Experience handling Sev1/Sev2 incidents, technical escalations, and cross-functional teams.
- Knowledge of ITIL Incident Management; ITIL certification preferred.
- Excellent communication, leadership, analytical, and decision-making skills.
- Strong customer focus and ability to perform under pressure in a 24 7 shift environment.

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Location

Noida, India

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Incident Manager (Noida)
🏢 Cradlepoint, part of Ericsson
📍 Noida