- We are seeking customer-focused and enthusiastic Customer Service Representatives to provide exceptional support through Email and Chat channels.
- The role involves handling customer feedback, requests, queries, and complaints while ensuring timely, qualified, and satisfactory resolutions. The ideal candidate should possess excellent communication skills, strong problem-solving abilities, and a customer-first approach.
Key Skills & Qualifications :
- Excellent verbal, written, and listening skills in English
- Strong comprehension and analytical skills
- International BPO experience in Voice/Email/Chat process preferred (Email process preferred)
- Proficiency in MS Excel, MS Word, and PowerPoint
- Ability to assist customers via Email and Chat support channels.
- Ability to multitask and handle multiple customer interactions efficiently
- Willingness to work in a 24/7 rotational environment
Key Responsibilities
- Handle customer queries, requests, and complaints for a renowned technology company through Email and Chat support.
- Provide accurate information and resolve customer concerns within defined service levels.
- Deliver high-quality customer service while ensuring productivity and performance targets are achieved.
- Manage customer transactions with a high degree of accuracy and efficiency.
- Investigate customer issues, identify root causes, and provide effective solutions.
- Handle challenging customer situations professionally while maintaining composure and empathy.
Interested candidates can share their resumes to:- Amitesh Kumar :- +91 (phone hidden)