- Provide customer and driver support through multiple channels, including voice calls, email, and live chat.
- Investigate and resolve issues related to payments, fares, account status, app navigation, and other service-related concerns.
- Deliver prompt, skilled, and empathetic customer service to improve rider and driver satisfaction.
- Maintain accurate documentation of customer interactions, issue resolutions, and follow-up actions in the company's database.
- Ensure adherence to company policies, quality standards, and service-level agreements (SLAs).