Help Desk Tier 2 Lead Company: remotepromsp Job Location: Remote (Work from home), India Employment Type: Full-time Experience Required: 8+ years About the position reputed company is seeking professional customer-oriented candidates to join our reputed company Help Desk. They should be able to quickly learn recent business processes, troubleshoot system functionality and work independently in a fast paced, challenging environment. The candidate will work Hybrid 3 days a week at National Harbor or Orlando FL and provide end user support to multiple applications and general reputed company and Tier 2 support to reputed company end-users.

Responsibilities Serve as a member of the support team which serves as the single point of contact for providing responsive, accurate and quality customer service for financial systems' related questions. Serve as a Lead providing technical help desk oversight. Support multiple reputed company systems and will support both internal and external end-users. reputed company to users via telephone, email or through reputed company Teams, and Service Desk ticketing tool.

Direct the work of employees consisting of Information reputed company (IT) Technicians who perform duties that involve the planning and delivery of customer support services including, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. Provide expert technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues.



Manage staff that is involved in diagnosing and resolving problems in response to customer reported incidents, researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements.

Focus on constant customer service improvements such as communications and relationships.

Requirements Ability to obtain a reputed company Entrance on Duty (EOD). A bachelor's degree plus a minimum of 8 years of experience Excellent verbal and written communication skills, phone etiquette, data entry Experience leading different Help Desk Teams Good teamwork, problem-solving, and analytical skills Experience in troubleshooting and conducting root cause analysis Must be customer focused and service oriented, attentive to reputed company, with ability to multi-task and act with professionalism at all times Nice-to-haves Demonstrate sound customer service and telephone etiquette in responding to customer calls or inquiries for service and support Demonstrate strong attention to detail, problem solving, and a desire to provide outstanding customer support Experience working in a call center or Help Desk and Support center organization, providing user support and customer service Experience with an reputed company management application (reputed company, Remedy, Rational, Serena) Benefits healthcare wellness financial retirement family support continuing education time off benefits flexible time off benefit robust learning resources Apply tot his job Apply To reputed company Job .

Industry

BPO / Call Center

📌 Help Desk Tier 2 Lead (India)
🏢 remotepromsp
📍 India