Head of Service / Aftersales (Permanent) Company: Michael Page Job Location: Navi Mumbai, Maharashtra, India Employment Type: Full time Experience Required: 15 years 15 years in after-sales service, customer experience & techno-commercial roles Experience with valves, actuators, pneumatic and hydraulic components About Our Client The organisation is a leading Indian engineering and manufacturing company specializing in industrial automation, fluid control systems, and valve components Lead the Customer Service function and keep service activities organised Oversee site execution plans for installation, testing, commissioning of Actuators Conduct regular technical reviews and service audits at client sites to build long-term trust, secure repeat business, and convert service calls into parts sales Track service requests and share clear updates with customers. Drive product improvements by systematically documenting recurring field failures,



design flaws and system failures Track and optimize the total cost of servicing, maintaining tight control over operational expenses Monitor open requests to help ensure timely closure Use customer feedback to improve the overall service experience Deep technical expertise in repairing and commissioning Electro-Hydraulic, Pneumatic Actuators Experience handling customer service activities Ability to work with internal teams to resolve service-related issues Ability to review service information and identify improvement areas Excellent commanding communication and presentation skills in English Permanent role based out of Navi Mumbai Opportunities to work with after sales service & revenue generation within the precision & pneumatic components industry Attractive compensation package, flexible holiday policies .

Industry

Engineering / Construction

📌 Head of Service / Aftersales (Permanent) (Navi Mumbai)
🏢 Michael Page
📍 Navi Mumbai