What we are looking for A strong, hands-on hospitality operator with approximately 8–12+ years of experience, ideally from:

- Villa / holiday-home / serviced residence / luxury hospitality
- Large or multi-property operations
- Hotel operations can also be considered

Core responsibilities

- Own overall Goa operations and oversee the existing GMs
- Standardise SOPs, processes and operating standards across properties
- Drive property quality, guest experience and service standards
- Establish operational MIS, reporting and review mechanisms
- Identify and implement operational improvements and new initiatives
- Review manpower structure, productivity and operational P&L;
- Improve PMS/system adoption and operational technology usage
- Lead training and development of the operations team
- Challenge existing processes, vendors and ways of working
- Take ownership of guest escalations and operational issues
- Build accountability and performance management across GMs




- Ensure initiatives are implemented on the ground, not just documented

The person needs to be:

- Solid enough to lead and challenge existing GMs
- Hands-on and comfortable on the ground
- Structured and process-oriented
- Commercially aware
- Proactive in identifying problems
- Strong on execution and follow-through
- Capable of managing large frontline teams

Most importantly, we need someone who doesn't just identify problems or create SOPs, but drives implementation and delivers results. What success should look like Within 6–12 months:

Better property quality + better guest/home experience + standardised SOPs + stronger MIS + better cost control including revenue generation streams + stronger GMs/team + fewer escalations + more proactive operational improvements.

📌 Head of Operations (Mapusa)
🏢 Vianaar Homes
📍 Mapusa