Head – Global Delivery Operations

Company: Crizac Limited

Location: Kolkata, India

Experience: 15+ Years

Employment Type: Full-Time

About the Role

Lead Crizac’s end-to-end delivery operations from Kolkata, with accountability for service levels, processing quality, capacity, productivity and performance across the delivery functions and locations assigned to the role. The position will lead functional heads, resolve cross-team dependencies and ensure that cases progress accurately and promptly through the student application journey.

The role requires a hands-on senior operator who can strengthen daily execution while improving processes, team capability and technology adoption. Accountability covers Crizac-controlled activities and timely follow-up and escalation of external dependencies

Key Responsibilities

- Lead and manage multiple operational teams, including CPT, UA, RM and CAS support.
- Drive operational efficiency, productivity and service delivery.
- Establish and monitor SLAs, TATs and performance metrics.
- Oversee daily operations, workflow management and resource planning.




- Identify process gaps, reduce backlogs and improve service quality.
- Lead, mentor and develop functional heads and senior managers.
- Collaborate with technology teams to improve automation and operational workflows.
- Ensure compliance, quality control and timely resolution of escalations.

Requirements
- 15+ years of relevant operations experience.
- Minimum 5 years of experience leading multiple operational functions.
- Proven experience managing large-scale, high-volume operations.
- Solid expertise in process improvement, capacity planning, SLA management and team leadership.
- Excellent analytical, decision-making and stakeholder management skills.
- Experience in international education, BPM, outsourcing or other process-driven industries will be preferred.

Qualifications: Bachelor's degree required; MBA or postgraduate qualification preferred. ? Interested candidates can share their updated CV.

📌 Head - Global Delivery Operations (Kolkata Metropolitan Area)
🏢 Crizac
📍 Kolkata Metropolitan Area