Company Description Louvre Hotels Group is a global hospitality company with more than 1,750 hotels across 70 countries, offering a full range of 1-star to 5-star properties. Its diverse portfolio includes brands such as Première Classe, Hosho, Kyriad, Campanile, TULIP Hotels & Residences, Golden Tulip, Royal Tulip, the Sarovar network in India, Hôtels & Préférence, and TemptingPlaces. As a subsidiary of Jin Jiang International Holdings Co., Ltd., the world’s second-largest hospitality group, Louvre Hotels Group perks from strong international support and resources.

The group focuses on delivering consistent guest experiences, career development opportunities, and a dynamic work environment for hospitality professionals.

Role Description The Guest Services Associate is a full-time, on-site role based in Jalandhar, responsible for delivering a welcoming and professional experience to all guests. Daily tasks include greeting guests, managing check-in and check-out procedures, handling reservations and room assignments, and responding to guest inquiries in person, by phone, and via email. The role involves coordinating with housekeeping and other departments to ensure rooms and services meet brand standards, resolving guest concerns promptly,



and maintaining accurate records in the property management system.

The Guest Services

Associate also supports lobby operations, provides information about hotel facilities and local attractions, and follows company policies and safety procedures to uphold high service standards.

Qualifications

- Robust guest-facing skills, including Guest Services and Guest Service capabilities, with a focus on hospitality and professionalism.
- Proven Customer Service experience, demonstrating patience, problem-solving, and a service-oriented mindset.
- Knowledge of Reservations processes, including booking, modifying, and canceling stays using hotel systems.
- Effective Communication skills, both verbal and written, to interact clearly with guests and team members.
- Prior experience in a hotel or front office environment preferred; familiarity with property management systems is an advantage.
- Ability to work flexible schedules, including weekends and holidays, as business needs require.
- Strong organizational skills, attention to detail, and reliability in handling cash, guest data, and operational tasks.
- High school diploma or equivalent required; hospitality-related education or training is an asset.

📌 Guest Services Associate (Jalandhar)
🏢 Golden Tulip Jalandhar
📍 Jalandhar