Manager – Guest Relations

? Location: Wonderla Amusement Park, Bengaluru

? Experience: 10–15 Years

About Wonderla

Wonderla Holidays Limited, India’s largest amusement park operator, runs amusement parks and resorts across five locations – Kochi, Bangalore, Hyderabad, Bhubaneswar and Chennai – offering entertainment and fun for all age groups under the Wonderla brand. Recognized as a Great Place to Work in India, Wonderla is committed to providing a thriving work environment, making it one of the most desirable places to build a career.

Wonderla parks are designed to give visitors of all ages a fun-filled and memorable experience, with thrilling rides, water slides, wave pools, entertainment shows, dining outlets and strict safety standards.

Key Responsibilities

- Lead the Guest Relations team to deliver exceptional guest experiences.
- Manage guest feedback, escalated complaints, and special requests.
- Train, coach, and mentor Guest Relations executives.
- Drive service excellence and maintain high customer satisfaction.
- Collaborate with Operations, Maintenance, F&B;, Security, and other departments to ensure seamless guest experiences.




- Conduct service quality audits and implement continuous improvement initiatives.
- Plan and execute guest engagement initiatives during events and peak seasons.
- Handle crisis situations professionally while ensuring guest satisfaction.
- Ensure adherence to Wonderla's service standards and operating procedures.

Requirements

- Bachelor's degree in Hospitality Management, Business Administration, or a related field (MBA preferred).
- 6–8 years of experience in a customer service leadership role, preferably in the hospitality, entertainment, retail, or QSR industry.
- Excellent communication, interpersonal, and leadership skills.
- Strong problem-solving, conflict resolution, and decision-making abilities.
- Excellent organizational and time management skills.
- Sound knowledge of customer service best practices and quality assurance processes.
- Passion for delivering exceptional guest experiences.
- Ability to thrive in a dynamic, fast-paced workplace.
- Willingness to work rotational shifts, including weekends, public holidays, and evenings as required.

📌 Guest Relations Manager (Bengaluru)
🏢 Wonderla Holidays
📍 Bengaluru