Front Office Manager

Department: Front Office

Designation: Front Office Manager

Industry: Hospitality / Hotel

Reports To: General Manager / Operations Manager

Experience: 4–6 Years in Hotel Operations

Location: Skylar Hotel, Tirupati

Job Summary The Front Office Manager is responsible for managing the complete front office operations, including reception, reservations, OTA management, guest relations, revenue generation and team supervision. The candidate should ensure smooth hotel operations, excellent guest experiences, effective team coordination and maximum room occupancy.

Key Responsibilities

1. Front Office Operations

- Manage daily front office activities, including check-in, check-out, room allocation and guest services.
- Supervise reception, reservations, guest relations and cashiering operations.
- Ensure proper shift handovers, daily reports and room status updates.
- Monitor guest billing, folios, payment collections and outstanding balances.
- Handle VIP guests, corporate bookings and special guest requests.

1. OTA & Reservation Management

- Handle Online Travel Agencies (OTAs) such as MakeMyTrip, Goibibo, Booking.com, Agoda and other booking platforms.
- Manage room availability, rates, inventory and restrictions across OTA platforms.
- Monitor online reservations, cancellations, modifications and booking confirmations.
- Ensure rate parity and avoid overbooking or inventory discrepancies.
- Monitor OTA reviews, ratings and guest feedback and take corrective action.
- Coordinate with OTA partners regarding promotions, commissions, payments and account-related issues.
- Focus on direct bookings, upselling and improving room revenue.

1. Team Handling & Staff Management

- Lead,



supervise and motivate the front office team.
- Prepare duty rosters, shift schedules and weekly-off plans.
- Monitor staff grooming, attendance, punctuality and performance.
- Conduct regular team briefings and on-the-job training.
- Allocate responsibilities and ensure proper coordination between shifts.
- Identify training requirements and improve team productivity.
- Handle staff concerns and maintain discipline within the department.

1. Guest Relations & Customer Service

- Handle guest complaints, escalations and service recovery professionally.
- Ensure high standards of guest satisfaction and hospitality.
- Monitor online reviews and respond appropriately.
- Maintain good relationships with regular guests and corporate clients.
- Ensure special requests and guest preferences are properly communicated.

1. Revenue & Operational Control

- Monitor room occupancy, ADR, RevPAR and room revenue.
- Drive room upselling and additional revenue opportunities.
- Verify cashier reports, night audit reports and daily revenue summaries.
- Ensure accuracy in billing, settlements and payment reconciliation.
- Monitor room inventory and coordinate with the sales team for business development.

1. Interdepartmental Coordination

- Coordinate with Housekeeping for room readiness, room status and discrepancies.




- Coordinate with F&B;, Engineering, Accounts and Sales departments.
- Ensure smooth communication between all operational departments.
- Participate in management meetings and provide regular operational updates.

Required Qualifications & Skills
- Graduate in Hotel Management or a relevant hospitality qualification.
- 4–6 years of experience in hotel front office operations, preferably in a 3-star or 4-star hotel.
- Strong knowledge of hotel PMS and OTA extranets.
- Practical experience with MakeMyTrip, Goibibo, Booking.com and Agoda.
- Knowledge of IDS, InnKey or similar hotel management software.
- Good understanding of room revenue, occupancy, ADR and RevPAR.
- Excellent communication, leadership and team management skills.
- Strong guest-handling, problem-solving and decision-making abilities.
- Knowledge of cashiering, billing, night audit and reservation management.

Key Performance Indicators (KPIs)
- Guest satisfaction and online review ratings.
- Room occupancy, ADR and RevPAR.
- OTA performance and reservation accuracy.
- Room upselling and revenue generation.
- Check-in and check-out efficiency.
- Front office team productivity and discipline.
- Billing accuracy and cash-handling compliance.

Preferred Candidate: A hands-on Front Office Manager capable of independently managing reception, reservations, OTA channels, guest relations, revenue control and the complete front office team. Hands-on experience in IDS for reservations, check-in/check-out, room allocation, billing, cashiering and night audit. Pay: ₹30,000.00 - ₹36,500.00 per month

Perks

- Food provided

Work Location: In person

📌 Front Office Manager (Tirupati)
🏢 SKYLAR HOTEL TIRUPATI
📍 Tirupati