Job Title: Front Office Associate (FOA)

Department: Front Office

Reporting To: Front Office Manager

Location: The Magnus, Coimbatore

Job Summary

We are looking for a well-groomed, customer-oriented and enthusiastic Front Office Associate to manage guest interactions, handle check-in and check-out procedures, attend guest queries and ensure a pleasant guest experience. The candidate should possess positive communication skills, a positive attitude and the ability to handle guest requests professionally.

Key Responsibilities

- Welcome guests warmly and provide professional front desk assistance.
- Handle guest check-in and check-out procedures efficiently.
- Manage room reservations, booking enquiries and cancellations.
- Attend telephone calls, guest enquiries and requests promptly.
- Maintain guest records, registration forms and billing details accurately.
- Coordinate with housekeeping, F&B; and other departments for guest requirements.
- Handle guest complaints and escalate issues to the reporting manager when required.
- Prepare bills, collect payments and maintain accurate cash transactions.
- Ensure proper shift handover and maintain front office registers.
- Maintain cleanliness,



discipline and professional standards at the reception.
- Promote hotel facilities, services and available packages to guests.
- Follow hotel policies, SOPs and guest confidentiality standards.

Eligibility & Qualifications
- Minimum qualification: Any Degree / Diploma in Hotel Management or Hospitality.
- Experience: 0–2 years in Front Office / Hotel Operations.
- Freshers with good communication skills may also apply.
- Basic computer knowledge and MS Office skills.
- Knowledge of hotel management software (PMS) will be an added advantage.

Required Skills
- Excellent verbal communication and interpersonal skills.
- Good English and Tamil communication.
- Customer service and guest-handling skills.
- Professional grooming and personal hygiene.
- Basic billing and cash-handling knowledge.
- Problem-solving and multitasking abilities.
- Flexible to work rotational shifts, including weekends and holidays.
- Positive attitude and team coordination.

Pay: ₹17,000.00 - ₹25,000.00 per month

Benefits

- Food provided
- Paid sick time
- Provident Fund

Work Location: In person

📌 Front Office Associate (Coimbatore)
🏢 Broadway Megaaplex
📍 Coimbatore