Company Description The Indian Hotels Company Limited (IHCL) is a leading hospitality group that combines the warmth of Indian hospitality with global standards of service and excellence. Its portfolio includes renowned brands such as Taj, SeleQtions, Gateway, Vivanta, Ginger, Tree of Life, and amã Stays & Trails, catering to diverse guest preferences and travel styles. Founded by Jamsetji Tata, IHCL opened its flagship property, The Taj Mahal Palace in Mumbai, in 1903 and has since grown into a portfolio of over 380 hotels, including 143 under development, across 14 countries and 4 continents.

As the market leader in India’s hospitality sector by capitalisation and a listed company on BSE and NSE, IHCL offers strong brand recognition, long-term career opportunities, and exposure to world-class hospitality standards.

Role Description The Front Office Associate role is a full-time, on-site position based at an IHCL property in Rishikesh. The associate will manage reception desk operations, including welcoming guests, handling check-ins and check-outs, and ensuring accurate registration and billing details. Day-to-day responsibilities include responding to guest inquiries in person and over the phone, coordinating with housekeeping and other departments, and maintaining smooth lobby operations.





The role involves managing reservations, assisting with room allocations, and providing prompt, courteous customer service to enhance guest satisfaction.

The Front Office

Associate will also ensure adherence to IHCL service standards, maintain professional appearance, and handle guest feedback or escalations with tact and discretion.

Qualifications

- Strong customer service skills, including a guest-centric approach and ability to handle inquiries and concerns professionally.
- Proficiency in receptionist duties, such as managing the front desk, check-in and check-out processes, and lobby coordination.
- Effective communication and phone etiquette skills for interacting with guests, colleagues, and external stakeholders.
- Basic computer literacy and familiarity with hotel property management systems or reservation software.
- Attention to detail, accuracy in documentation, and ability to manage multiple tasks in a quick-paced environment.
- Prior experience in front office, hospitality, or customer-facing roles is preferred but not mandatory.
- Diploma or degree in Hospitality Management or a related field is an advantage.
- Willingness to work in shifts, including weekends and holidays, as per hotel operational requirements.

📌 Front Office Associate (Rishikesh)
🏢 The Indian Hotels Company Limited (IHCL)
📍 Rishikesh