Mantan The Fitness Lounge is a premium fitness destination committed to helping members achieve their health and wellness goals. We are looking for a friendly, energetic, and customer-focused Front Desk Executive to be the face of our gym and deliver an exceptional member experience.
Key Responsibilities
- Welcome members and visitors with a warm and professional attitude.
- Handle walk-in inquiries and explain membership plans, offers, and gym facilities.
- Manage new memberships, renewals, and payment collections.
- Answer phone calls, WhatsApp messages, and social media inquiries.
- Maintain member records, attendance, and daily reports.
- Coordinate with trainers and staff for appointments and member support.
- Ensure the reception area is clean, organized, and welcoming.
- Assist in achieving monthly membership sales targets.
- Resolve member concerns professionally and escalate issues when required.
Requirements
- 02 years of experience in front desk, customer service, sales.