Job Title: Front Desk Executive

Department: Operations – Front Office

Reports To: Front Desk Manager / Assistant Front Office Manager

Industry: Wellness / Hospitality

Location: Vedvana Wellness

Job Summary

Vedvana Wellness is seeking a professional, customer-focused, and well-groomed Front Desk Executive with 3–5 years of experience in hospitality, wellness, resort, or healthcare environments. The incumbent will be responsible for managing guest interactions, reservations, check-ins, check-outs, inquiries, and ensuring an exceptional guest experience from arrival to departure. The role requires excellent communication skills, attention to detail, and a service-oriented mindset aligned with Vedvana's wellness philosophy.

Key Responsibilities:

Guest Relations & Front Office Operations

· Welcome guests warmly and ensure a seamless arrival and departure experience.

· Handle guest check-ins, check-outs, room allocations, and registration formalities.

· Address guest inquiries, requests, and concerns promptly and professionally.

· Maintain a high level of guest satisfaction through personalized service.

Reservations & Sales Support

· Manage room and wellness program bookings through phone calls, emails, walk-ins, and online platforms.

· Provide detailed information about wellness packages, therapies, facilities, and services.

· Assist in converting inquiries into confirmed bookings through effective follow-ups.

· Coordinate with the Pre-Sales, Ayurveda, and Operations teams for guest requirements.

Coordination & Administration

· Coordinate with Housekeeping, Ayurveda, Kitchen, F&B;, and Maintenance departments to ensure smooth guest experiences.

· Maintain accurate guest records, billing details,



and reservation information.

· Process guest payments, invoices, receipts, and maintain cash handling records.

· Prepare daily reports related to occupancy, arrivals, departures, and guest feedback.

Communication & Service Excellence

· Handle incoming calls, emails, and other guest communications efficiently.

· Maintain professional communication standards in accordance with Vedvana's guidelines.

· Upsell wellness programs, therapies, and value-added services wherever appropriate.

· Ensure confidentiality of guest information and records.

Compliance & Operational Standards

· Follow all Front Office SOPs and organizational policies.

· Maintain cleanliness, organization, and professionalism at the reception area.

· Support management in audits, events, and operational initiatives.

Qualifications & Skills:

· Bachelor's Degree in Hospitality Management, Business Administration, or a related field.

· 3–5 years of experience in Front Office, Guest Relations, Reception, or Customer Service within hospitality, wellness, healthcare, or resort industries.

· Excellent verbal and written communication skills.

· Solid interpersonal and guest-handling abilities.

· Proficiency in MS Office (Excel, Word, Outlook).

· Knowledge of hotel/resort reservation systems will be an added advantage.

· Strong organizational and multitasking skills.

· Ability to work in shifts and handle high guest volumes professionally.

Send your Resume at: [email protected]

Pay: ₹25,000.00 - ₹30,000.00 per month

Ability to commute/relocate

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:
- Front desk: 3 years (Required)

Work Location: In person

📌 Front Desk Executive (Thane)
🏢 Vedvana Ayurveda Hospital u0026 Wellness Centre Private
📍 Thane