Jodo (www.jodo.in) is a mission-oriented high-growth fintech start up building payment &
lending products to simplify education payments. Jodo’s suite of products make education payments convenient & affordable for parents while simplifying & streamlining fee collections for educational institutes. Jodo aims to be a category-defining company with a mission to be a trusted partner to parents in fulfilling their aspirations for their kids’ education.
Jodo is backed by marquee VC investors– Tiger Global, Elevation Capital and Matrix Partners to realize this mission. Jodo is started by three co-founders who have a pedigreed education
(IIT/IIM) and qualified background (Nomura, Goldman Sachs, Morgan Stanley, Barclays,
Matrix Partners).
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Role Description
This is a customer-facing role with the primary responsibility of interfacing with the customers for outstanding payments.
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Key Responsibilities
● Contact customers via phone calls, emails
● Convince the customer to clear the pending dues
● Complete ownership & responsibility of assigned tasks
● Collaborate with other departments to ensure proper resolution of queries of the customers
● Strike a balance between maintaining trustful relationships, and ensuring timely payments
Requirements
● Bachelor’s degree
● Min 3 months of experience in Collections
● Excellent communication skills
● Working knowledge of MSOffice
● Language - Hindi and English
? Benefits
● Compensation: Negotiable based on candidate profile (all fixed)
● Opportunity to be part of the early-stage fintech start up and make an impact
● High performers in this role will be given additional exposure ? What are we looking for?
● Self-starter with a high sense of ownership → Comfortable to work with minimal supervision
● Hungry to learn and grow →Passion to learn & be a better version of oneself; motivated to succeed
● Hustler →Ability to generate resources to solve a problem
● Intellectual honesty → Always seeking and presenting truth irrespective of personal POV or beliefs
● Mission-oriented → Deeply care about delivering value and making an impact on customer’s lives