Overview

Optimize field service delivery through effective planning, scheduling, and coordination of Field Service Engineers (FSEs), ensuring timely customer support, productive resource utilization, and achievement of service operational KPIs.

Responsibilities

- Plan and schedule preventive maintenance, breakdown calls, installations, and other service activities.

- Allocate Field Service Engineers based on technical skills, availability, location, and customer priorities.

- Coordinate with Service Team Managers, Field Engineers, and Service Coordinators to ensure timely service delivery.

- Monitor engineer workload, utilization, schedule adherence, and pending service activities.

- Manage schedule changes and prioritize urgent customer requirements.





- Maintain accurate scheduling records in service systems.

- Identify opportunities to improve scheduling efficiency and engineer productivity.

Qualifications

#1 Bachelor’s degree or diploma in Engineering, Science, or Business/Operations Management.

#2 2–4 years of experience in service scheduling, dispatch coordination, workforce planning, or service operations.

#3 Experience in technical service organizations, laboratory instruments, or engineering support operations more preferable

#4 Candidate should have Strong planning, coordination, analytical, and communication skills

📌 Field Service Scheduling Specialist – Temp (Bengaluru)
🏢 waters
📍 Bengaluru